51, Report:
#1041628
Posted Date:
Apr 08 2013
Sears never gave my refund back on a cancelled order. Sears customer service rep asked if i was sure this purchase went through. Internet
I had called Sears home services to assemble my exercise bike I had purchase on amazon. The customer service representative process the transaction on March 15,2013. The customer service representative set a date for the technician to come to my home. ...
Entity
Categories: Credit Services
52, Report:
#448099
Posted Date:
Jan 28 2013
Sears Home Services Excessive labor charges, $264.27 for less than an hour., on riding lawnmower repair. San Antonio Texas
Called sears to come to my home and repair my sears riding lawnmower. Individual was here less that an hour, total labor charge was $264.27 and total bill was $455.65, I was informed by sears when i called, that it would be $90.00 and parts. well so much for their lies. Plus, he did...
Entity
Categories: Home Improvements
53, Report:
#994825
Posted Date:
Jan 11 2013
A&E Factory Service Sears Home Services Failed Repair, Failed Warranty Service, Failed Service Appointment, Lies from Phone Reps Round Rock, Texas
Home refrigerator repair serviced on 12/20/2012 failed within 3 weeks. Called phone number on receipt to arrange warranty repair, rep refused to schedule appointment for 2 days. In the meantime my food spoils. Asked to speak to supervisor, was given same runaround.  ...
Entity
Categories: Appliances
54, Report:
#981234
Posted Date:
Dec 27 2012
Sears Home Improvement Products Sears Home Services Improper A/C installation caused significant floor damage in 2 weeks and they would not accept liability San Diego, California
My old A/C had stopped working. I called Sears for an inhome estimate. The sales person told me that the system was over 25 years old and had to be totally changed. I signed a contract with them for a new A/C that was installed. Two weeks later the A/C leaked...
Entity
Categories: Heating, Cooling & Ventilation
55, Report:
#972114
Posted Date:
Nov 21 2012
Sears Home Services Overcharging For Parts, Internet
Sears Home Services overcharged us 3x for a replacement part for a home refrigerator. I could have ordered the replacement part, on line, for approximately $40-$45 but Sears Home Services charged us $135.85. I will NEVER use Sears Home Services again and I will ...
Entity
Categories: Appliances
56, Report:
#953190
Posted Date:
Oct 11 2012
SEARS HOME SERVICES FL. improper roof install Longwood Florida
again a big corporation has taken advantage of a disabled senior citizen .no help from B.B.B. OR the DBPR AFTER ALL the documentation proves i have been victimized . in my opinion all party's involved are being influenced by sears home services in some way or an other an do no...
Entity
Categories: Home Improvements
57, Report:
#952253
Posted Date:
Oct 08 2012
Sears Home Services Sears Holdings poor customer service, the lack of service they should provide should be illegal and maybe is! Hoffman Estates, Illinois
I am frustrated and really feel like I have had both money and time stolen from me by Sears and their Corporate BS. This all started on Sunday September 30th, 2012. My wife was doing laundry and our dryer, a 2 year old Kenmore Electric dryer stopped working. It tri...
Entity
Categories: Appliances
58, Report:
#939405
Posted Date:
Sep 18 2012
Sears Home Services Sears Roebuck & Company Repair Service Ripoff Gainesville, Florida
Kenmore refrigerator quit cooling. Kenmore/Sears service was setup online.
Although I said I would pay when the refrigerator was fixed, payment in advance was required by the serviceman. I paid him with a Bank of America credit card.
He told me the part he ordered ...
Entity
Categories: Appliances
59, Report:
#942606
Posted Date:
Sep 18 2012
Sears Appliance Repair Service Sears Home Services Worst service ever - dishwasher repair No clue where their hotlinenis , Internet
Never again will we either buy anything from Sears nor use their repair service. The Bosch dishwasher we bought 6 years ago broke down (never again Bosch). I called Sears for repair, they sold us a $229 maintenance and repair package over the phone (do not buy this!!!). Three weeks ...
Entity
Categories: Appliances
60, Report:
#917782
Posted Date:
Jul 26 2012
Sears home services searsclean.com Sears Carpet cleaning service complaint - deceiving advertisement fort lee, New Jersey
My carpet was very soil with stains on it. I had some local people doing a good cleaning
job but unfortunately the carpet was left damped the last time so I decided to use a more professional service .
I saw the video on Searsclean.com where they show before and after ...
Entity
Categories: Cleaning Services
61, Report:
#914964
Posted Date:
Jul 20 2012
Sears Homes Services Sears at Home HUNG UP - DISRESPECTFUL - NOT HELPFUL - POINTED BLAME TO REPAIRMAN Internet
Have a KENMORE ELITE dishwasher that is not starting up correctly. Contacted Sears At Home (Sears Home Services) and purchased their SMART START WARRANTY which cost ~$230 for the dishwasher which will cover the dishwasher repair and a 1 year warranty. So far so good.
The appointm...
Entity
Categories: Appliances
62, Report:
#913433
Posted Date:
Jul 17 2012
SEARS COMPANY SEAR'S HOME SERVICES RIP OFF HIALEAH, Florida
Rip Off
Sears Home Services
Technician ID: 0000125
July 17, 2012
I called Sears Home Services to fix a GE Convection Oven Wall on June 28, 2012. The technician that was sent to my house arrived with a bad attitude. He barely checked the oven and told me that I needed to ...
Entity
Categories: Consumer Services
63, Report:
#906227
Posted Date:
Jul 03 2012
SEARS HOME SERVICES RIP-OFF MELVILLE, New York
May 2007 - my wife became very ill - we quickly needed a 2-zone central cooling system installed. In the rush we chose and trusted in Sears to provide excellent parts service. How little did we know ! We paid a hefty $26,000 for parts and installation
Four years...
Entity
Categories: Maintenance Companies
64, Report:
#901273
Posted Date:
Jun 22 2012
sears home services florida. improper nailing of roof sheathing,over nailed roof shingles tearing shingles,improper installation of ridge vents. not to code or mfg. spec. tampa, Florida
sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not ment...
Entity
Categories: Consumer Services
65, Report:
#895714
Posted Date:
Jun 12 2012
Sears Home Services Scheduled an appointment that didn't exist Internet
My washing machine broke on Sunday June 10. I went online and used the chat function and Adrian scheduled an appointment for 6/11/12 between 8 am and 12PM. I took the day off work to be there. I went into my email at 6AM on 6/11/12 and saw my appointment was for 6/19/12??? I called ...
Entity
Categories: Appliances
66, Report:
#888439
Posted Date:
May 26 2012
sear home services subs out contract .installation not done to manufactures spec.or code.as promised by salesman.roof installed twice an still not properly done.over nailed shingels,sheathing improperly nailed.ridge ven longwood, Florida
I chose Sears Home Services to re shingle my roof, Believing it would be a quality job based off of the Sears name...What a mistake that was.The first contractor Sears sent over arrived with lower grade material than I had purchased and improperly installed the shingles, resulting i...
Entity
Categories: Builders & Contractors
67, Report:
#871862
Posted Date:
Apr 22 2012
Sears Home Services Sears Carpet Cleaning Bad service Internet, Internet
Today Sears carpet cleaning service came to clean my carpet.
I asked the service person if they moved furniture and he said they did except for dressers with mirrors.
In one bedroom he did move some furniture but in another room he moved nothing.
I also had a stair case tha...
Entity
Categories: Cleaning Services
68, Report:
#858739
Posted Date:
Mar 26 2012
Sears Home Services What a ripoff, multiple service calls required to simply order the needed part Internet
Scheduled a service appt. to have my dishwasher looked at since it wouldn't start. The problem was that the start button on the control panel was detached underneath. A quote was given to order a replacement console. The amount was insane so I told him I'd like to ...
Entity
Categories: Appliances
69, Report:
#840061
Posted Date:
Feb 16 2012
Sears Home Services Sears Broke appliance trying to repair it Wichita Falls Texas
DO NOT use Sears Home Services for ANY repairs. The repairman came back yesterday to install the parts for my washing machine and dishwasher after having ordered them almost two weeks earlier from their first visit. He used MY towels to clean up the soured water from the diswa...
Entity
Categories: Warranty Companies
70, Report:
#833035
Posted Date:
Feb 03 2012
Sears Home Services Duct Cleaning Division Waited to get into your home to make a sell without telling you at first when you try to get the information form costumer service lorton, Virginia
I had contacted Sears Duct cleaning service in order to have my ducts clean. I wanted to know the pricing of 20 vents they quoted me a price of $329.00 and it is on there web site to see pricing so I scheduled and appointment. On this site they did not have any information listed ...
Entity
Categories: Sales People
71, Report:
#805868
Posted Date:
Dec 07 2011
Sears Home Improvement Products, Inc. Sears Home Services Lied, no follow up, hired incompetent contractors, no compassion for medical condition,(reason for new HVAC, Longwood, Florida
Sears Home Improvement hire the most incompetent contractors I've ever dealt with. It took them 33 days to install an HVAC system (Carrier High Efficiency), unable to give me a straight answer to any question I asked. When I threatened them with leagal action they asked ...
Entity
Categories: Home Improvements
72, Report:
#805854
Posted Date:
Dec 07 2011
Sears Home Services - Repair Change service and pricing terms upon arrival to customer's home Los Angeles, California
I phoned Sear's service repair for a washer repair (Repair 1-800-424-2047 via www.searshomeservices.com)
I spoke to three different young ladies working customer service about the possibility of servicing my washer, offering various pricing options, etc. Most of the time th...
Entity
Categories: Advertising / Deceptive
73, Report:
#797792
Posted Date:
Nov 14 2011
Sears Home Services Sears Home Improvement Kitchen Remodeling Poor Quality Overpriced Internet
My elderly parents had their (very) small kitchen remodeled by Sears Home Services in the spring of 2008. The kitchen is now three years old and falling apart, and believe me when I say it's been treated with the upmost care. Everything Sears did was cheap and poorly done: glued on ...
Entity
Categories: Builders & Contractors
74, Report:
#793915
Posted Date:
Nov 01 2011
Sears Home Services Sears Home Improvement Services Misleading, illegal business practices Dedham, Massachusetts
I requested a roofing estimate from Sears Home Services in October, 2011.
The salesman provided an estimate for $15,000, which was more than twice as high as the estimate for the same job that we had received 10 months ago. However, he said that if I agreed to go forward, h...
Entity
Categories: Roofing Companies
75, Report:
#776709
Posted Date:
Sep 15 2011
sears home services sears home repair scam, ripoff, time waster, no concern for clients, doesn't fulfill appointments Internet
That was under the name of Sears Home Central. They have since renamed to Sears Home Services. Don't be fooled. It's the same bunch with the same lousy attitudes.It took me 2 weeks to make a repair appointment with sears home services. They allowed me a 2 hour window to come first t...
Entity
Categories: Appliances